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Shipping Policy

EXPECTED DELIVERY TIMES:

At Olive, we offer a fast personalization service worldwide with most orders - including bespoke customized products.

SHIPPING FEE:

FREE SHIPPING IS OVER $14.99, SHIPPING FEE IS $3.99 WHEN THE ORDER VALUE IS LESS THAN $14.99.

SHIPPING METHODS:

We will ship orders by DHL, Postal parcel, and YunExpress.

SHIPPING Place

We now ship to:
USA
Canada
Europe

We are currently unable to deliver to post office boxes, B.F.P.O or A.P.O addresses.

CONVENIENT CLICK & COLLECT OPTION

If no one is home at the time of delivery, don't worry-your package may be returned to the local post office. It is recommended to contact the post office in time for pickup. If you have not picked up the package over time, please refer to the return and exchange policy.

Please make sure you have a valid ID when picking up the package.

TRACK YOUR ORDER TO YOUR DOOR

When your order is dispatched we'll send you an email with your tracking details so you can follow its journey. If for any reason you don't receive this, please email us at:info@zzolive.com       and we'll update you on your order's progress.

When you are ready to sign for the package, and found that the package is broken. please take some pictures to prove that firstly. and contact us, then please refuse the package. 

CAN STAND-ALONE BATTERIES BE SHIPPED OVERSEAS or VIA an EXPEDITED SHIPPING METHOD

No. All batteries are FAA approved for in-flight use. However, due to regulations, batteries cannot ship as cargo and therefore, shipping cannot be expedited. All batteries must ship via ground only.

CUSTOMS FEES FULLY PAID

All countries/regions are shipped on a tax-exclusive basis, which means that taxes and duties need to be paid by the buyer. In case the customs or express delivery requires you to pay extra during the import, you need to pay in time.

FULL INSURANCE

Due to the unpredictability of international shipping, the delivery time and additional costs for international orders may vary. If you have any questions about international shipping, please contact us.

WHAT HAPPENS if THERE WAS an ERROR in SHIPPING

Any shipping discrepancy or error including wrong or missing items must be reported to The Oxygen Concentrator Supplies Shop within 2 days of delivery. Please reach out to us by email, chat, or call us at  Mob/ WhatsApp/ WeChat: +86-15981814377. If all representatives are busy, please leave a message with your name, a valid phone number, and your order number and we will return your call as quickly as possible. If you leave a message after 5 pm EST, we will reply the following business day. Alternatively, we can be reached via email at  info@zzolive.com     anytime and the time of receipt will be noted. The Oxygen Concentrator Supplies Shop will not be responsible for lost or damaged shipments discovered after 2 days.

All tracking information will be provided via email shipping confirmation.

For international customers who refuse to deliver or send the shipment back to us, the freight will not be reimbursed. Our international customers are responsible for understanding customs duties, fees, and taxes that may occur before placing orders.

Please be aware of these shipping holidays as disruptions or extended delivery times may apply.

United States Postal (USPS) Holidays for 2020

  • Wednesday, January 1 - New Year's Day
  • Monday, January 20 - Martin Luther King Jr. Birthday
  • Monday, February 17 - Washington's Birthday (Observed)
  • Monday, May 25 - Memorial Day
  • Saturday, July 4 - Independence Day
  • Monday, September 7 - Labor Day
  • Monday, October 12 - Columbus Day
  • Wednesday, November 11 - Veterans Day (Observed)
  • Thursday, November 26 - Thanksgiving Day
  • Friday, December 25 - Christmas Day

United Parcel Service (UPS) Holidays for 2020

  • Wednesday, January 1 - New Year's Day
  • Monday, May 25 - Memorial Day
  • Saturday, July 4 - Independence Day
  • Monday, September 7 - Labor Day
  • Thursday, November 26 - Thanksgiving Day
  • Friday, December 25 - Christmas Day